Frequently Asked Questions
Everything parents ask before ordering educational toys, STEM kits and building blocks from Craft and Kart. Can't find your answer? Message us on WhatsApp at +92 330 9994728.
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Do you offer Cash on Delivery (COD)?
Yes. You can pay in cash when your order arrives, with no advance payment needed. We deliver with Cash on Delivery all over Pakistan.
Can I open the parcel before I pay?
Yes. Open the parcel, check your toy in front of the rider, then pay. If something is not right, you can refuse the parcel.
How long does delivery take?
Karachi orders arrive in 2–3 working days. Orders to all other cities in Pakistan, including Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar, arrive in 4–6 working days.
How much is delivery?
Delivery is Rs 200 per order, and it is FREE on orders of Rs 5,000 or more.
What if my toy arrives damaged, wrong or with missing pieces?
Tell us within 7 days of delivery on WhatsApp (+92 330 9994728) or by email at craftandkart00@gmail.com, with a photo of the problem. We will fix it, and approved refunds are processed within 3–5 business days.
Do you offer gift wrapping?
Yes, gift wrap is free on request. Just mention it in your order note or message us on WhatsApp after ordering.
How do I choose the right toy for my child's age?
Every toy shows its recommended age on the product page, and you can shop by age: 0–3 years, 4–6 years, 6–8 years, 9–12 years and teens. You can also use our Toy Finder on the homepage, or ask us on WhatsApp for a personal suggestion.
Are your toys educational and screen-free?
Most of our range is built around hands-on, screen-free play: STEM science kits, microscopes, building blocks, DIY craft kits and puzzles that build problem-solving, creativity and fine motor skills.
Do you have a shop in Karachi?
Yes, Craft and Kart is based at Burhani Circle, Karachi 74700. Message us on WhatsApp before visiting so we can make sure your toy is ready.
How can I place an order?
Tap Buy Now on any product to go straight to checkout and choose Cash on Delivery, or tap the WhatsApp button and we will take your order on chat.
How can I contact Craft and Kart?
WhatsApp or call +92 330 9994728, or email craftandkart00@gmail.com. You can also message us on Instagram, Facebook or TikTok.
Still have a question?
Chat with us on WhatsApp